Your Rights

To be:
Treated with courtesy and respect, without discrimination
Told about things that affect your service
Involved in decisions that affect you
Free from abuse, neglect, violence and preventable injury
Given reasons if you are refused a service
Supported to refer to another service if we can’t meet your needs

To be:
Privacy and dignity
Information explained in a form that you understand
Your abilities and skills respected
Access to information about you
Your individual needs and preferences taken into account
Complaints and allegations treated seriously and investigated fully

To please:
Tell us how you want your supports to be delivered
Work with us in a respectful manner, free from any form of abuse or violence